Travel Policy’s & Cleaning Standards After Covid

Cruise Lines Current Cancelation & Cleaning Policies

Your cruise should be a relaxing escape. That’s why cruise lines are going above and beyond to give you more flexibility and keep you safe while you’re on vacation. Below, learn more about relaxed cancellation policies, and what cruise lines are doing to ensure everyone stays healthy and safe at sea and on shore.

Book with Confidence

Change of plans? No problem. Most cruise lines have relaxed their payment and cancellation policies, giving you more flexibility when planning your vacation. Policies vary by cruise line, but many include:

        • The ability to cancel up to 48 hours prior to departure
        • Full refunds if you cancel within a certain timeframe
        • Future Cruise Credits (FCC) for the full price of your original cruise (or higher) that can be used toward a different sailing

Do you already have a Future Cruise Credit? Do you need help with your refund? We can assist you with that. Contact us at 303-986-2808.

Cruise Line

Policy

Deadline to Use Future Cruise Credit (FCC)

Avalon Waterways

For bookings made by August 31, 2020, you can move your booking to another date or destination without incurring any fees or penalties

December 31, 2022

Azamara

For bookings made by August 1, 2020, you can cancel up to 48 hours prior to departure and get a 100% Future Cruise Credit

April 30, 2022

Carnival Cruise Line

For customers booked on or before March 10, 2020 for sailings departing by September 30, 2020, you may cancel up to 30 days prior to departure and receive a Future Cruise Credit for any cancellation fees incurred

If Carnival cancelled:
December 31, 2020

If you cancelled:
1 year of original sail date

Celebrity Cruises

Sailings departing through April 30, 2022 can cancel up to 48 hours prior to departure and get a 100% Future Cruise Credit as long as the reservation was made by August 1, 2020

December 31, 2021

Holland America Line

Sailings departing through August 31, 2020 can cancel up to 48 hours prior to departure and get a 100% Future Cruise Credit; sailings departing September 1 – October 15, 2020 can cancel up to 30 days prior to departure and get a 100% Future Cruise Credit

December 31, 2022

MSC Cruises

Sailings departing through October 31, 2020 can cancel up to 48 hours prior to departure and get a 100% Future Cruise Credit

December 31, 2021

Norwegian Cruise Line

Sailings departing through November 30, 2020 can cancel up to 48 hours prior to departure and get a 100% Future Cruise Credit as long as reservation was made by July 31, 2020

December 31, 2022

Princess Cruises

Sailings departing through April 30, 2021 can cancel up to 30 days prior to departure and get a 100% Future Cruise Credit

May 1, 2022

Royal Caribbean International

Sailings departing through April 30, 2022 can cancel up to 48 hours prior to departure and get a 100% Future Cruise Credit

April 30, 2022

Seabourn

Sailings departing through December 31, 2021 can cancel up to 30 days prior to departure and get a 100% Future Cruise Credit for cancel fees if booked by July 31, 2020

Within 12 months of issue date for cruises departing by December 31, 2022

Viking Cruises

For bookings made by June 30, 2020, you can choose to change your sailing date up to 24 hours prior to departure with no change fees

Within 24 months of issue date

Windstar Cruises

You can cancel up to 15 days prior to departure and get a 100% Future Cruise Credit

December 31, 2021

 

Cruise with Confidence

You deserve to be worry-free while you’re at sea. That’s why cruise lines are implementing stringent new measures on top of their already robust protocols to keep everyone — both guests and crew — safe while at sea and in port. Some additional health and safety measures you can expect include:

        • Pre-embarkation health screenings, which can include thermal scans and temperature checks, for guests and crew
        • Enhanced sanitation measures of shared ship spaces, staterooms, and terminals
        • Additional medical staff and equipment on board

We know you have a lot of questions, like what your onboard experience will look like and how you will be able to visit different ports. These new measures are a work in progress, so check back often and we will keep you updated as more information becomes available.

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Cruise Line Policy
Carnival Cruise Line Carnival Cruise Line’s highest responsibilities include the health and safety of our guests and crew. Coronavirus is a fluid situation and we continue to work closely with public health experts and the Cruise Lines International Association (CLIA), to monitor, screen and implement best practices to protect the health of our guests and crew as it relates to COVID-19 (coronavirus). Our monitoring, screening and operational protocols are designed to be flexible so that we can effectively adapt to changes as they occur.
Princess Cruise Line

Extra sanitization measures are being established across all ships, including additional hand sanitizing stations and protective equipment; higher laundry temperatures; and enhanced cleaning of staterooms, restrooms, public areas, and high-touch surfaces. Princess Cruises is also implementing enhanced pre-embarkation health screenings, daily health broadcasts, additional crew training in illness prevention and response, and touch-free entrances and exits.

 our ship cleaning standardsShip Cleaning Standards

In addition to our existing rigorous daily cleaning regimen and standards, we have established additional sanitation/disinfection/cleaning measures:

  • More frequent sanitizing of tables, chairs, menus and other surfaces in restaurants and bars before use.
  • More frequent open deck sanitation of sun loungers, outdoor furniture, mini-golf, sports equipment, handrails, etc.
  • Additional sanitizing of frequently hand-touched surfaces in all public areas and lounges, all restaurants, lobbies, elevators, handrails, public phones, counters, public displays, medical centers, gangways, casino chips, games, slot machines, fitness machines, children’s toys, and security screening equipment, among others.
  • Wherever possible, staff is serving guests at food stations, including the Lido buffet and ice cream machines. Where not possible due to layout restrictions or other locations such as condiment set-ups and salsa bars, dedicated personnel are posted to monitor these stations and service and ensure they are cleaned and sanitized in a timely manner. In any self-service areas that remain, serving utensils are replaced on a more frequent basis.
  • Stateroom surfaces and fixtures are thoroughly cleaned up to twice daily with particular attention to bathrooms and surfaces frequently touched. All guest corridors including handrails and stateroom door handles are frequently sanitized. During instances that guests display flu-like symptoms, the stateroom will receive additional deep cleaning.
  • Hand-washing sinks and/or hand sanitizing applications are available at the entrances to all dining rooms and the Lido buffet. A roster of guest communications detailing proper hand-washing techniques are visible throughout the ships and reiterated by staff and officers onboard.
  • Additional hand sanitizers/dispensers have been placed in highly trafficked locations where there may not be hand-wash sinks available.
  • The temperature in our washers and dryers has been increased for enhanced disinfection of laundered goods, including bedding, tablecloths, towels, napkins, etc.
  • At night, a deep cleaning and disinfection process is conducted utilizing electro-static applications through specialized machines in highly-trafficked public areas (including all restaurants, the fitness center, spa, lido deck areas, promenade, casino, medical center, public restrooms, lounges, bars, lobbies, elevators, atrium, youth activity centers, arcade and all crew public areas).

 

Our onboard Medical Centers are staffed to handle a wide variety of staff and crew medical situations. Any guest or crew member who exhibits symptoms of influenza or upper respiratory infection with fever is strongly encouraged to visit the medical center for a complimentary medical consultation.

SET YOUR SIGHTS SOMEWHERE ELSE

When you’re looking for something specific in Mexico or the Caribbean, we know you come to Apple Vacations, “America’s Favorite Vacation Company.” But right now, you may not have anything particular in mind—and that’s okay! Because that’s where our Destination: Anywhere sale comes into play!

You can keep relying on us to get you exactly where you need to be: on a beach close enough yet far enough from home. Or explore our options for the great outdoors across America, from national parks to theme parks, and famous cities to romantic ones. Whether it’s the continental U.S., Hawaii, Mexico, or the Caribbean, we have you covered for when you need to just go anywhere. Contact your travel planner for more details and restrictions.

The world is opening its arms to travelers again, and we will be here every step of the way to help you stay in the know and find the right fit for your first getaway. We’ve compiled a list of destination resources to help you navigate travel’s new terrain.
Who’s Open and ready for visitors? Click on the destinaionation below for Information.
Antigua & Barbuda
Aruba
Bahamas
Barbados
Bermuda
Cancun
Curaco
Dominican Republic
Florida
Jamaica
Las Vegas
Los Cabos
Martinique
Puerto Rico
Punta Cana
Puerto Vallarta
St. Kitts & Nevis
St. Lucia
St Maarten French
St. Martin Dutch
Turks
US Virgin Islands

Carnival Cruise Lines Ship Cleaning Standards

In addition to our existing rigorous daily cleaning regimen and standards, we have established additional sanitation/disinfection/cleaning measures:

  • More frequent sanitizing of tables, chairs, menus and other surfaces in restaurants and bars before use.
  • More frequent open deck sanitation of sun loungers, outdoor furniture, mini-golf, sports equipment, handrails, etc.
  • Additional sanitizing of frequently hand-touched surfaces in all public areas and lounges, all restaurants, lobbies, elevators, handrails, public phones, counters, public displays, medical centers, gangways, casino chips, games, slot machines, fitness machines, children’s toys, and security screening equipment, among others.
  • Wherever possible, staff is serving guests at food stations, including the Lido buffet and ice cream machines. Where not possible due to layout restrictions or other locations such as condiment set-ups and salsa bars, dedicated personnel are posted to monitor these stations and service and ensure they are cleaned and sanitized in a timely manner. In any self-service areas that remain, serving utensils are replaced on a more frequent basis.
  • Stateroom surfaces and fixtures are thoroughly cleaned up to twice daily with particular attention to bathrooms and surfaces frequently touched. All guest corridors including handrails and stateroom door handles are frequently sanitized. During instances that guests display flu-like symptoms, the stateroom will receive additional deep cleaning.
  • Hand-washing sinks and/or hand sanitizing applications are available at the entrances to all dining rooms and the Lido buffet. A roster of guest communications detailing proper hand-washing techniques are visible throughout the ships and reiterated by staff and officers onboard.
  • Additional hand sanitizers/dispensers have been placed in highly trafficked locations where there may not be hand-wash sinks available.
  • The temperature in our washers and dryers has been increased for enhanced disinfection of laundered goods, including bedding, tablecloths, towels, napkins, etc.
  • At night, a deep cleaning and disinfection process is conducted utilizing electro-static applications through specialized machines in highly-trafficked public areas (including all restaurants, the fitness center, spa, lido deck areas, promenade, casino, medical center, public restrooms, lounges, bars, lobbies, elevators, atrium, youth activity centers, arcade and all crew public areas).

 

Our onboard Medical Centers are staffed to handle a wide variety of staff and crew medical situations. Any guest or crew member who exhibits symptoms of influenza or upper respiratory infection with fever is strongly encouraged to visit the medical center for a complimentary medical consultation.